Professional Services Terms and Conditions of Engagement

1. Introduction
Welcome to The Neuro Therapist Academy (“the Company”). We provide education, coaching, and mentoring services to health professionals working in rehabilitation. By accessing or using our services, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before engaging with our programs.

2. Services Provided
The Company offers a range of educational, coaching, and mentoring services tailored for rehabilitation professionals. These services may be delivered online, in-person, or in hybrid formats. Our programs aim to provide knowledge enhancement, professional development, and skill-building opportunities. All services are for single individual use only and must not be shared, redistributed, or accessed by multiple users without prior written consent from the Company.

3. Eligibility
Our services are available to licensed or registered health professionals working in rehabilitation or those in training for such roles. By using our services, you confirm that you meet the eligibility criteria. All courses, coaching, and mentoring sessions are conducted in English. Participants must have a sufficient level of English proficiency to engage effectively with course materials and discussions.

4. Enquiries
Prospective participants or organizations may make enquiries about our services through the website contact forms or via email without any obligation to proceed. We aim to respond to all enquiries within a reasonable timeframe.

5. Booking and Payment
5.1. Course fees and coaching/mentoring session rates are outlined on our website or provided upon request.
5.2. Payments must be made in full before accessing the services unless otherwise agreed in writing.
5.3. We accept payments via PayPal or BACS transfer.
5.4. Failure to make timely payments may result in suspension or cancellation of access to services.
5.5. Organizations may request to be invoiced for course and mentoring services. Invoices must be paid within 30 days of issuance and within 10 working days before accessing services. Late payments may be subject to interest charges as permitted by law.
5.6. The Company reserves the right to suspend access to services for organizations with overdue invoices until full payment is received.

6. Cancellations and Refunds
6.1. Participants may cancel their booking up to 10 days before the start date for a full refund.
6.2. Once service delivery has commenced, cancellations will not be eligible for a full refund. Any cancellations made after the start of service delivery will incur a fee for work completed up to the cancellation date, as well as an administrative fee of £25.
6.3. When block booking services, dates can be rearranged more than 48 hours in advance without additional charge if unforeseen circumstance. Cancellation within 48 hours will result in the session being charged as per normal. Repeated rearrangements and cancellations may result in cancellation of service, in which all sessions up to the point of cancellation whether attended or not will be charged, as well as an administrative fee of £25.
6.4. The Company reserves the right to cancel or reschedule sessions due to unforeseen circumstances. In such cases, participants will be offered an alternative session or a full refund.

7. Confidentiality and Data Protection
7.1. We respect your privacy and comply with data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
7.2. Personal information collected during registration and participation is used solely for service delivery, communication, and internal record-keeping.
7.3. Coaching and mentoring sessions may involve discussions of sensitive or professional matters. We maintain confidentiality, except where disclosure is required by law.
7.4. We have procedures in place to ensure compliance with GDPR, including data minimization, secure storage of personal data, and access control.
7.5. Participants have the right to access, correct, or request the deletion of their personal data. Any such requests can be made by contacting us at [contact email].
7.6. We do not share personal data with third parties without explicit consent, except where legally required.
7.7. Data breaches, if they occur, will be reported to the relevant authorities and affected individuals in accordance with GDPR regulations.
7.8. The Company implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, or alteration.
7.9. Personal data will only be retained for as long as necessary to fulfil the purposes for which it was collected, after which it will be securely deleted.
7.10. Participants may request a copy of the data held about them and exercise their rights under UK GDPR, including portability and restriction of processing.

8. Code of Conduct
8.1. Participants are expected to behave professionally and respectfully toward instructors, mentors, and fellow participants.
8.2. Disruptive or inappropriate behaviour may result in removal from the program without a refund.
8.3. Unauthorized distribution, reproduction, or sharing of course materials is strictly prohibited. Any individual or organization found copying, distributing, or reselling course materials without explicit permission may face legal action, including but not limited to financial penalties and claims for damages. This includes all material including written, images and video.
8.4. Participants must adhere to appropriate online behaviour, including but not limited to refraining from harassment, offensive language, or inappropriate content in online discussions, forums, and virtual sessions. Any violations may result in immediate removal from the program without a refund.

9. Intellectual Property
9.1. All course content, materials, and resources provided by the Company remain the intellectual property of the Company or its licensors. Copyright in all materials is owned exclusively by the Company.
9.2. Participants are granted a non-transferable, non-exclusive license to use the materials for personal and professional development only.
9.3. Unauthorized reproduction, resale, or modification of materials is prohibited without written consent. Any infringement of copyright may result in legal action, including but not limited to financial penalties and claims for damages.
9.4. If any of the Company’s materials are used in academic work, they must be appropriately referenced in accordance with standard citation practices.

10. Liability and Disclaimer
10.1. The Company provides educational and mentoring services for professional development purposes only. Our services do not constitute medical, legal, or financial advice.
10.2. We do not guarantee specific outcomes or career advancements from participation in our programs.
10.3. To the fullest extent permitted by law, the Company is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
10.4. The application of any knowledge, skills, or techniques learned through our courses or mentoring services into clinical practice is the sole responsibility of the participant. The Company is not responsible for any clinical decisions or actions taken by participants based on the information provided.
10.5. If any legal action is taken against the Company in connection with a participant’s use of the services, the participant agrees to indemnify the Company for any costs, expenses, or damages incurred, including but not limited to legal fees and court costs.

11. Amendments to Terms
10.1. The Company reserves the right to update or modify these Terms at any time.
10.2. Changes will be communicated via our website or directly to participants where applicable. Continued use of our services after changes are implemented constitutes acceptance of the new Terms.

12. Governing Law and Dispute Resolution
11.1. These Terms are governed by the laws of England and Wales.
11.2. Any disputes arising from these Terms shall be resolved through mediation. If mediation is unsuccessful, disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information
For inquiries regarding these Terms, please contact us at:
The Neuro Therapist Academy
Email: theneurotherapistacademy@gmail.com


These Terms and Conditions ensure clarity in our service offerings and expectations. By proceeding with any of our services, you acknowledge and accept these Terms.